Reset your password or fix login issues

Three flows here, depending on what's going wrong.

I forgot my password

1. Go to interviewchamp.ai/auth
2. Click Sign In
3. Click Forgot password? under the sign-in form
4. Type the email you signed up with and click Send reset link
5. Open the email "Reset your InterviewChamp password" and click Choose a new password
6. Pick your new password. You're signed straight in, and every other device is signed out

The link works once and lasts 1 hour.

Signed up with Google? You don't need a password: click Continue with Google instead.

I signed up with Google but want to use email/password too

You can add a password. While your account has no password, the Home page shows a Set a password banner — click it and choose one. After that you can sign in either way.

Or keep using Google sign-in (no password to forget, MFA inherits from your Google account).

My password isn't working

In order of likelihood:

1. Caps Lock. The password field is masked — easy to miss.
2. Typo in email. The error message is intentionally vague ("Invalid email or password") so an attacker can't enumerate accounts. Double-check the address you signed up with.
3. Old password from a prior reset. Browser autofill remembers stale entries. Manually type the latest one.
4. You signed up with Google. See the section above — there's no password to type.

The reset email didn't arrive

Check your Spam / Promotions folder, and make sure you typed the address you signed up with. If you asked twice in a few minutes, only the first email is sent, so look for that one. Signed up with Google and never set a password? Then there's no password to reset: click Continue with Google. Still nothing? Use Contact us with category Account or login and the email you signed up with.

Two-factor authentication

Not currently available. We use JWT access tokens (60 min) + refresh tokens (7 days) with per-device session tracking. How many devices can stay signed in depends on your plan; signing in on one more device signs out the oldest. See Devices.

If you want to kick out a stolen device: go to Settings → Account tab → Devices & Sessions → sign it out. The signed-out device can't refresh the next time it tries.

I deleted my account by accident

Deleting an account is permanent: your data is deleted right away and can't be restored. You can sign up again with the same email to start fresh. If you only want to stop paying, cancel your subscription instead (how).

Suspicious login from another location

Settings → Account tab → Devices & Sessions shows the device label, location, and last-active time for every signed-in device. If anything looks wrong:

1. Revoke the suspicious session (kicks it out within 60 min, when its access token expires)
2. Change your password (forces every session including yours to re-auth)
3. Contact us with category Account or login if you want us to lock the account temporarily while you investigate

Common questions

Q: My reset link says it has expired or isn't valid. A: A reset link lasts 1 hour and works once. Click Forgot password? again for a new one.

Q: I signed up with Google — can I add a password? A: Yes — while your account has no password, the Home page shows a Set a password banner. Click it and choose one. After that you can log in either way.

Q: My password worked yesterday but doesn't today. A: Three checks: (1) Caps Lock, (2) browser autofill remembering the OLD password, (3) you changed it on another device and forgot. Still stuck? Click Forgot password?.

Q: How long is my session valid? A: Access token = 60 min, refresh token = 7 days. So you stay logged in continuously for 7 days; after 7 days of no activity, you log in fresh.

Q: I think someone got into my account. A: Three steps in this order: (1) Settings → Devices → "Sign out everywhere" (kills all sessions), (2) Change password, (3) Contact us with category "Account & Login" — we'll inspect logs for the suspicious access.

Q: Two-factor authentication / authenticator app support? A: Not yet. Roadmap. For now, password strength + device-cap policy + suspicious-login alerts are the layers.

Q: I'm locked out — too many failed attempts. A: We limit sign-in attempts to 10 a minute. If you hit it, wait a minute and try again, or click Forgot password?. There's no permanent account lock.

Q: Can I delete my account permanently? A: Yes — Settings → Account tab → Danger Zone → Delete account. It deletes your data (transcripts and AI answers included) and cancels any subscription. It can't be undone.

Q: I closed my account but want it back. A: A deleted account can't be restored. Sign up again with the same email to start fresh.

Still stuck?

The Contact us tab above with category "Account & Login" is the fastest path. Real replies, real human (the founder reads every message), usually within a few hours.

Video walkthrough

Coming soon.