Field Reliability Engineer

About this role

1X is hiring a Field Reliability Engineer to own the reliability and real-world performance of NEO, their humanoid home robot. You'll analyze field failures, drive cross-functional root cause investigations, and build data systems that reduce warranty costs and improve product reliability at scale.

What you'll do

• Track and reduce field failure rates through systematic corrective and preventative action closure
• Investigate emerging customer issues by analyzing sensor telemetry, software logs, and physical failure modes
• Lead cross-functional root cause analysis across Hardware, Software, and AI teams
• Build reliability dashboards and statistical analysis tools to surface failure trends and anomalies
• Report monthly warranty cost trajectory and data-driven prioritization of fixes
• Develop Python tools and leverage AI to accelerate failure data analysis

What they're looking for

• Statistical failure analysis (Weibull, FMEA, failure rate modeling)
• Python for data analysis and automation
• Sensor and telemetry data interpretation
• Cross-functional collaboration and influence without direct authority
• Technical communication for engineering and executive audiences
• Systems thinking across hardware, software, and AI domains
• LLM and AI tools for analysis acceleration
• Warranty cost modeling and financial impact reporting

Benefits

• Competitive salary: $94,000–$128,000
• Equity compensation
• Opportunity to work on humanoid robotics shipping to real customers
• Fast-moving, ownership-driven team culture
• Impact on a foundational consumer technology