IT Support Engineer (L2)

About this role

We're seeking an IT Support Engineer at Level 2 to provide technical support and troubleshooting for our IT infrastructure. This role involves resolving complex technical issues, assisting end-users, and maintaining system stability across our organization.

What you'll do

• Troubleshoot and resolve complex IT issues escalated from Level 1 support
• Provide technical assistance to end-users via phone, email, or remote support
• Maintain and monitor IT systems and network infrastructure
• Document technical solutions and create knowledge base articles
• Collaborate with IT team members on system improvements and updates
• Perform preventative maintenance and system diagnostics

What they're looking for

• Windows and/or Linux system administration
• Network troubleshooting and connectivity
• Help desk ticketing systems
• Remote support tools and software
• Problem-solving and analytical thinking
• Technical documentation
• Communication skills
• Hardware troubleshooting