Platfrom Monitoring & Incident Engineer

About this role

Adyen is seeking a Monitoring Engineer/Incident Manager to oversee platform performance, manage incidents, and drive reliability improvements for a fintech payments platform. You'll work on-call in a follow-the-sun model, coordinate incident response, communicate with merchants, and lead initiatives to strengthen monitoring and observability across the platform.

What you'll do

• Monitor platform and merchant performance in EMEA shift (9 AM–6 PM PDT / 11 AM–8 PM CDT) and detect issues proactively
• Coordinate mitigation, recovery, and resolution of high-impact incidents across teams
• Communicate real-time updates to merchants during incidents and escalate critical issues to leadership
• Analyze incident trends to identify root causes and systemic weaknesses; partner with engineering on preventative fixes
• Investigate alerts and provide feedback to improve logging and alerting across platform architecture
• Lead initiatives to develop automation, improve monitoring tools, and scale detection capabilities

What they're looking for

• Incident management and problem management (5+ years)
• Platform monitoring and observability tools (Prometheus, Grafana, ELK Stack, Datadog, Dynatrace, Splunk)
• Root cause analysis and incident trend analysis
• Technical communication and stakeholder management
• Analytical and problem-solving abilities
• Process definition and standardization
• Cross-team collaboration and project management
• Ability to handle complex situations and multiple responsibilities