LODGING CLERK

Summary

Position Title: Lodging Clerk Department: Department of the Air Force Agency: Air Education and Training Command (AETC) / 56th Force Support Squadron (56 FSS) Location: Fort Tuthill Off-Base Recreation Area - Flagstaff, AZ Pay Scale & Grade: NF-0303-01 (Non-appropriated Fund) Work Schedule: Flexible (Shift work including weekends, evenings, and holidays) Physical Demands: Walking, standing for extended periods, and light lifting (up to 25-35 lbs)

Duties

• As a Lodging Clerk (NF-01), exceptional customer service is your highest priority. Your primary duties include: Guest Reception & Reservations Receive and confirm lodging reservations via phone, email, online systems, and in-person walk-ins. Register arriving guests, assign cabins, yurts, and campsites, issue room keys, and verify military/patron eligibility criteria. Provide warm, courteous greetings and escort guests to accommodations when needed. Answer guest inquiries regarding facility amenities, local Flagstaff attractions, weather conditions, and outdoor recreation equipment. Oversee the lost-and-found program and ensure prompt resolution of guest questions or service requests. Front Desk & Property Administration Utilize property management software to maintain current guest folios, room assignments, check-in/checkout lists, and backup audit reports. Maintain clear communication with housekeeping to update room readiness and cleaning schedules in real time. Inspect, record, and route facilities maintenance tickets promptly to ensure resort facilities stay in pristine condition. Maintain a clean, organized, and inviting front desk counter, reception area, and guest lobby. Perform nightly audit procedures and reconcile electronic payment terminals. Financial Management & Cash Handling Calculate, post, and reconcile guest room rates, sundry merchandise sales, and service charges. Accept payments (cash, credit, or debit), provide correct change, and present itemized statements at checkout. Balance daily transactions against control records, maintain cash registers, and prepare daily cashiers' and consolidated activity reports. Follow strict Air Force Non-appropriated Fund (NAF) financial safeguarding protocols and cash handling standards. Sundry, Hospitality & Beverage Services Stock, display, and sell convenience store goods, fire wood, retail items, and regional souvenirs. Brew and serve specialty coffee beverages during designated morning hours. Pour and serve craft beer and wine from tap during established social hours, adhering to all Dram Shop and responsible beverage service guidelines. Keep the coffee bar, tap beverage area, and guest seating areas sanitized and spotless. Assist patrons with recreational rental equipment checkouts and returns as required. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13088483

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/28/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Applicants must meet the following minimum requirements: Experience: Demonstrated background in general clerical, hospitality front desk, or retail cashiering work showing the ability to multi-task efficiently while delivering outstanding customer service. Arithmetic & Cash Handling: Proven ability to perform fundamental arithmetic, handle money accurately, operate Point of Sale (POS) registers, and balance daily receipts. Communication Skills: Communicate effectively with military guests, leadership, and coworkers.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Benefits

Benefits Not Applicable (N/A) Explanation: Because this is a flexible, non-guaranteed-hour Non-Appropriated Fund (NAF) position, it does not carry eligibility for federal employee benefits.

Required documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.