Airbnb
Machine Learning Engineer, Community Support Engineering
San Francisco, CAmid
About this role
Airbnb seeks an ML Engineer to build cutting-edge agentic AI systems for customer service, including chat and voice assistants. You'll develop production-grade LLM applications using advanced techniques like fine-tuning, RAG, and multi-agent orchestration to transform Airbnb's support experience.
What you'll do
- Develop novel ML systems and AI solutions for Airbnb customer service products
- Build and optimize agentic AI systems including multi-agent orchestration and autonomous reasoning pipelines
- Collaborate cross-functionally with product, design, and engineering teams
- Champion production ML/AI deployments at scale with focus on infrastructure and MLOps
- Research and implement state-of-the-art AI/ML technologies
- Build LLM evaluation frameworks and handle model fine-tuning and testing automation
What they're looking for
- Large Language Models (LLM) and fine-tuning (SFT, RLHF, GRPO)
- Agentic AI systems and multi-agent orchestration
- RAG architectures and prompt engineering
- Production ML/AI systems and MLOps best practices
- LLM evaluation frameworks and testing
- ML infrastructure and model serving
- Python and ML engineering
- Cross-functional collaboration and communication
Benefits
- Work on cutting-edge AI technologies shaping customer service at scale
- Opportunity to move projects from concept to production impact
- Collaborative environment with product and design teams
- Based in San Francisco Bay Area or Seattle
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