Airwallex
IT Support Engineer
About this role
Airwallex seeks an IT Support Engineer to deliver hands-on technical support to employees across San Francisco and remote locations. You'll handle everything from device setup and troubleshooting to AV support and service desk tickets, serving as the primary tech resource for the global team.
What you'll do
- Provide on-site and remote technical support for macOS, Windows, and common business applications
- Perform hardware diagnostics and repairs for Apple and Windows computers
- Conduct weekly new hire IT onboarding and ensure smooth technology setup
- Manage meeting room and event AV systems across the office
- Administer and support Google Workspace, Slack, and Okta platforms
- Create clear documentation and operational guides; escalate complex issues appropriately
What they're looking for
- macOS and Windows troubleshooting
- Hardware diagnostics and repair
- Google Workspace and Slack administration
- AV/audiovisual setup and support
- Technical writing and documentation
- Customer service and user support
- Problem-solving and triage
- Okta identity management basics
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Airwallex
Airwallex builds AI-powered systems that automate financial workflows including payments, payroll, and tax processing for startups globally. The company is hiring for AI engineering roles focused on designing and deploying intelligent agents that ship production systems impacting founders worldwide.
- Website
- airwallex.com
Likely interview questions
- Describe a time you resolved a frustrated user's technical issue—how did you approach it?
- Walk us through how you'd troubleshoot a macOS or Windows computer that won't connect to the network.