Customer Success Engineer

About this role

Algolia seeks a Customer Success Engineer to guide enterprise customers through technical implementation and optimization of its AI-powered search platform. You'll deliver hands-on onboarding, architecture consulting, and workshops while partnering with account teams to ensure long-term customer success.

What you'll do

• Deliver technical onboarding, solution design, and implementation support to assigned customer accounts
• Design and conduct technical workshops on search best practices and Algolia platform adoption
• Act as technical owner for Professional and Expert Foundation service offerings
• Identify and proactively resolve technical risks, bottlenecks, and optimization opportunities
• Develop regular status reports and maintain clear communication with customers and internal stakeholders
• Partner with product and engineering teams to develop expertise and represent customer needs

What they're looking for

• JavaScript proficiency
• REST API and database management experience
• Web development technologies knowledge
• Technical workshop facilitation and training delivery
• Cloud infrastructure understanding
• Problem-solving and consultative approach
• Documentation and communication skills
• AI and modern development pattern familiarity