CX Engineer

About this role

AllSpice is seeking a CX Engineer to drive customer adoption of their hardware collaboration platform. You'll lead technical onboarding, guide engineering teams through ECAD workflows and Git-based practices, and identify expansion opportunities within accounts while working closely with product and sales leadership.

What you'll do

• Lead technical onboarding and deployment of AllSpice for electrical engineering teams
• Train customers on collaborative design reviews, ECAD project imports, and Git-based workflows
• Serve as primary technical advisor for platform integration and development process optimization
• Identify and support expansion opportunities within existing customer accounts
• Troubleshoot technical issues related to ECAD files, repositories, and integrations
• Create documentation, playbooks, and enablement resources to scale customer usage

What they're looking for

• ECAD tools (Altium, KiCad, Cadence, OrCAD)
• Git workflows and platforms (GitHub, GitLab, Bitbucket)
• Technical communication with senior engineers
• Complex problem diagnosis and solution guidance
• Python scripting
• Cross-functional collaboration
• Customer-facing technical support
• Hardware development workflow knowledge

Benefits

• Competitive salary and equity
• Hybrid work (San Francisco, Boston, or remote for right fit)
• High-growth startup environment
• Direct impact on customer success and product adoption
• Collaboration with engineering and product leadership