Customer Engineer

About this role

Ampersand seeks a Customer Engineer to be the technical bridge between clients and the product team, handling implementations, troubleshooting, and surfacing feedback on their AI integration platform. You'll own the full customer lifecycle—from onboarding through ongoing support—while building tools and advocating for product improvements based on real-world usage patterns.

What you'll do

• Provide technical support to engineering teams via Slack and video calls, troubleshooting integration issues
• Lead customer onboarding from setup through working implementation
• Escalate complex issues to the core engineering team with full context and drive resolution
• Identify and communicate product gaps, bugs, and feature requests from customer interactions
• Debug code and logs to solve problems deeply before escalating
• Build automations and tools to accelerate troubleshooting and reduce resolution time

What they're looking for

• API design and integrations
• Code debugging and log analysis
• Technical problem-solving and root cause analysis
• Clear communication across technical and executive audiences
• Pattern recognition for identifying recurring issues
• Modern software architectures
• Solutions engineering or customer-facing technical support
• AI-native products or agent-based systems (bonus)

Benefits

• Competitive salary and equity
• Medical, dental, and vision insurance
• Free lunch on in-office days (Mon/Tue/Thu)
• 401(k) with company match and commuter benefits
• Up to 4 weeks PTO
• Team socials and events