IT Support Engineer

About this role

Anthropic seeks an IT Support Engineer to provide comprehensive technical support across multiple platforms while driving operational improvements for a rapidly scaling organization. This role combines hands-on troubleshooting with process automation and strategic contributions to IT infrastructure.

What you'll do

• Triage and resolve hardware, software, networking, and account issues via ticketing system, Slack, and in-person support
• Support device enrollment, configuration, and policy enforcement across macOS, ChromeOS, iOS, Android, and SaaS platforms
• Manage employee lifecycle workflows including onboarding, offboarding, and access management
• Create and maintain internal documentation, runbooks, and knowledge base articles
• Identify support patterns and opportunities for automation or systemic improvements
• Participate in on-call rotation for urgent after-hours issues

What they're looking for

• macOS endpoint support and troubleshooting
• Google Workspace and Slack administration
• Identity and access management (SSO, MFA, directory services)
• Mobile device management (MDM) fundamentals
• Bash and Python scripting for automation
• Technical communication for diverse audiences
• ChromeOS, iOS, and Android support
• Problem diagnosis and root cause analysis