Support Engineer

About this role

Antithesis seeks a Support Engineer to serve as the primary escalation point for customer issues on their distributed systems testing platform. You'll troubleshoot complex technical problems, route issues appropriately, and own requests from initial contact through resolution while building deep product expertise.

What you'll do

• Handle advanced customer support requests beyond standard documentation
• Perform diagnostics and troubleshooting to determine escalation paths
• Use scripting languages to investigate and resolve customer issues
• Manage support requests end-to-end with timely communication and resolution tracking
• Respond to automated system alerts and coordinate stakeholder awareness
• Identify knowledge base gaps and suggest improvements based on support patterns

What they're looking for

• Linux environments and bash/shell scripting
• Docker and containerization
• Scripting languages (Python, JavaScript, or similar)
• Technical troubleshooting and diagnostics
• Customer communication and technical writing
• SQL or NoSQL querying (bonus)
• Kubernetes (bonus)
• Software testing/QA knowledge (bonus)

Benefits

• Measurable impact from day one
• Collaborative team emphasizing autonomy and results
• Top-tier tools and leadership support
• Opportunity to shape growth strategy at pivotal stage
• Work with innovative, technically sophisticated platform
• Five-day on-site work in Vienna, VA