Customer Support Engineer

About this role

Anyscale seeks a Customer Support Engineer to guide enterprise customers through onboarding and adoption of its distributed computing platform, troubleshooting complex technical issues and collaborating with engineering teams. The role combines post-sale customer success with deep technical expertise in ML/AI infrastructure, requiring someone to own issues end-to-end while influencing product improvements.

What you'll do

• Resolve customer technical issues and support successful adoption of the Anyscale platform
• Own customer problems from troubleshooting through escalation and resolution
• Participate in follow-the-sun support model for high-priority ticket continuity
• Track and communicate updates on customer-reported bugs and feature requests
• Collaborate cross-functionally with product and engineering teams on customer feedback
• Build and maintain technical relationships with key customer stakeholders

What they're looking for

• Distributed ML infrastructure and cloud platforms (AWS/GCP/Azure)
• LLM training, fine-tuning, and serving experience
• Kubernetes and container orchestration
• Data pipeline development
• Technical troubleshooting and debugging
• Cross-functional collaboration
• Strong communication and mentoring abilities
• Ray framework experience (bonus)