Field Service Engineer

About this role

Apptronik seeks a Field Solutions Expert to diagnose and resolve complex issues with their advanced humanoid robot Apollo. You'll serve as the primary technical contact for customers, conducting root cause analyses on system-wide problems and translating field insights into product improvements while maintaining high service standards.

What you'll do

• Lead root cause analyses for systemic fleet issues involving networking, software, and hardware integration
• Serve as primary technical contact for customer leadership, explaining complex resolutions and ensuring satisfaction
• Validate all repairs and deployments meet company standards before customer handoff
• Partner with Engineering and Product teams to drive design improvements based on field data
• Monitor fleet reliability metrics and track compliance with service level agreements
• Troubleshoot complex electro-mechanical systems and diagnose integration challenges

What they're looking for

• Linux systems and ROS (Robot Operating System)
• Electrical diagnostics (DMM, oscilloscope, isolation meter)
• Complex electro-mechanical systems troubleshooting
• Networking protocols and diagnostics
• Executive-level technical communication and stakeholder management
• Systems integration and infrastructure understanding
• Root cause analysis methodology
• Robotics and automation systems knowledge

Benefits

• Competitive base salary $105,000–$130,000
• Direct hire position with stability
• International travel opportunities (up to 80%)
• Opportunity to work with cutting-edge humanoid robotics technology
• Cross-functional collaboration with Engineering and Product teams