Field Service Engineer - New Product Introduction & Development

About this role

Apptronik seeks a Field Service Engineer to serve as the critical link between development robotics and product engineering. You'll own uptime for pre-production humanoid robots, diagnose complex failures without established procedures, and drive engineering improvements by translating field data into actionable design feedback.

What you'll do

• Own diagnostic and repair of NPI and development robot fleet, resolving failures independently with minimal documentation
• Document all significant repairs with root cause analysis and performance metrics to identify recurring patterns
• Participate in Design for Serviceability reviews, providing technician perspective on connector placement, Field Replaceable Units, and access paths
• Test and refine new service procedures and work instructions before fleet deployment
• Attend NPI program reviews as Global Service Solutions representative to track issues and drive closure
• Validate service readiness at program milestones by confirming tooling, spares, procedures, and training are in place

What they're looking for

• Complex electromechanical systems troubleshooting
• Hardware diagnostics at component and systems level
• Experience with robotics, aerospace, medical devices, or defense hardware
• Technical documentation and data-driven communication
• Prototype and pre-production hardware experience
• Design for manufacturability and serviceability concepts
• Cross-functional collaboration and engineering engagement
• Problem-solving without established procedures