DevOps Support Engineer (Argentina)

About this role

Arize AI, a Series C observability platform for AI systems, seeks a DevOps Support Engineer in Buenos Aires to provide first-line support for on-premises customer deployments. You'll troubleshoot Kubernetes-based infrastructure, monitor platform health, and help resolve deployment issues across cloud environments.

What you'll do

• Triage and resolve on-premises customer infrastructure and platform support requests
• Monitor customer platform health using observability tools
• Investigate and troubleshoot Kubernetes deployments to identify root causes
• Diagnose configuration, networking, and performance issues in self-hosted environments
• Document common issues and create internal runbooks and knowledge base articles
• Escalate complex issues to engineering when needed

What they're looking for

• Kubernetes fundamentals (logs, resources, pods, services)
• DevOps or infrastructure support experience
• Cloud platforms (AWS, GCP, or Azure)
• Systematic troubleshooting and diagnostics
• English communication (written and verbal)
• Helm charts and deployment management
• Networking concepts (DNS, TLS, proxies, firewalls)

Benefits

• Competitive and locally compliant compensation
• Remote position based in Buenos Aires
• Work with Fortune 500 enterprise customers
• Fast-paced environment with high autonomy
• Learning opportunities in cloud and AI infrastructure