Customer Solutions Engineer, Atlas, AMER

About this role

Armada seeks a Customer Solutions Engineer to drive post-deployment technical success for Atlas customers across North America. This hands-on role focuses on platform adoption, optimization, and integration work that transforms initial deployments into mature, embedded operations aligned with customer business goals.

What you'll do

• Serve as primary technical contact for assigned Atlas accounts, owning post-sale adoption and success
• Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation
• Co-create enterprise integrations using Atlas webhooks and APIs tailored to customer needs
• Help large customers structure and manage high asset counts to ensure platform scalability
• Develop and execute Joint Success Plans to measure value realization and advance adoption maturity
• Monitor account health, retention, and expansion opportunities through operational metrics

What they're looking for

• Technical account management
• API integration and webhook implementation
• SaaS platform administration
• Customer success and adoption strategy
• Problem-solving and troubleshooting
• Communication and relationship building
• Project planning and execution
• Cloud infrastructure or edge computing knowledge