Customer Solutions Engineer, Atlas, AMER

About this role

Armada seeks a Customer Solutions Engineer to drive post-deployment technical success for Atlas customers across North America. This hands-on role focuses on platform adoption, optimization, and integration while ensuring customers achieve measurable value and operational maturity through structured success planning.

What you'll do

• Serve as primary technical point of contact for assigned Atlas customers in AMER region
• Drive adoption of Atlas platform capabilities including monitoring, lifecycle management, governance, and automation
• Co-create enterprise integrations using Atlas webhooks and APIs
• Support large customers in structuring and managing high asset counts for platform scalability
• Develop and execute Joint Success Plans to guide customers toward adoption maturity
• Monitor customer health metrics and drive retention and expansion opportunities

What they're looking for

• Technical account management and customer success
• API and webhook integration experience
• Platform adoption and change management
• Enterprise infrastructure or SaaS platform knowledge
• Problem-solving and technical troubleshooting
• Communication and stakeholder management
• Lifecycle management and operational governance
• Analytics and metrics-driven approach