Customer Reliability Engineer, Airflow

About this role

Join Astronomer's Customer Reliability Engineering team to become an Apache Airflow expert while providing technical support to enterprise customers. You'll solve complex data engineering challenges, troubleshoot mission-critical systems, and contribute to the open-source Airflow project while working remotely with a distributed team.

What you'll do

• Provide expert Apache Airflow technical support to enterprise customers via ticketing system and video calls
• Troubleshoot and resolve complex Airflow configuration, optimization, and production issues
• Own customer experience by prioritizing issues, meeting SLAs, and guiding customers to production readiness
• Spend up to 20% of time on side projects such as contributing to open-source Airflow or developing internal monitoring systems
• Participate in 24x7 on-call support rotation including weekday pager duty and weekend coverage
• Provide feedback to shape the direction of the Airflow project based on customer interactions

What they're looking for

• Apache Airflow administration and DAG creation
• Python (4+ years)
• Kubernetes, Docker, and containerization
• Cloud platforms (AWS, GCP, Azure)
• Data engineering
• Problem-solving and system troubleshooting
• Written and verbal communication
• Independent work and mentoring

Benefits

• Competitive salary ($125,000-$130,000 estimated)
• Equity compensation
• Comprehensive benefits package
• Remote work (fully distributed team)
• Learning opportunities across multiple engineering disciplines
• Direct interaction with open-source Airflow project leadership