Unified Communications Integration Engineer, Public Safety

About this role

Axon seeks a Unified Communications Integration Engineer to design, deploy, and maintain a cloud-based 911 emergency communication platform. You'll integrate VoIP and real-time communication services with high availability and security standards, working across engineering, operations, and business teams.

What you'll do

• Configure, troubleshoot, and deploy the emergency communication platform for 911 infrastructure
• Install, integrate, and maintain PBX systems and unified communications solutions
• Onboard new customers by translating requirements into technical solutions and specifications
• Provide technical support and training to the operations team on emergency communications systems
• Collaborate with cross-functional teams including R&D, sales, and product management
• Create technical documentation and solution specifications

What they're looking for

• VoIP architecture and open-source UC platforms (Kamailio, FreeSWITCH, Asterisk)
• VoIP protocols (SIP, SDP, RTP, WebRTC) and troubleshooting
• Networking fundamentals and OSI model knowledge
• Linux administration and bash scripting
• AWS cloud deployment and infrastructure
• Audio/video codecs, encryption, and transport protocols
• Docker and Kubernetes (nice-to-have)
• Cisco certifications (CCIE, CCNP, CCNA Voice) (nice-to-have)

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off and paid parental leave
• Medical, dental, and vision insurance
• Fitness programs and mental wellness support
• Learning and development opportunities
• Hybrid work arrangement (4 days in office per week)