Application Support Engineer

About this role

Innovatum, a Banyan Software company serving life sciences and medical device industries, seeks a mid-level Application Support Engineer to provide technical support for enterprise customers running mission-critical software. You'll handle customer-facing troubleshooting, perform software installations and upgrades, and work with SQL databases to resolve production issues in a small, collaborative team.

What you'll do

• Serve as primary technical contact for enterprise customers, managing support cases from intake through resolution
• Troubleshoot application issues using logs, Windows Event Viewer, and system diagnostics
• Perform software installations, upgrades, and patches in customer environments
• Write and execute SQL queries to validate data, identify anomalies, and perform basic database maintenance
• Document troubleshooting steps and collaborate with engineering teams on escalations
• Assist with customer data migration projects as you gain familiarity with systems

What they're looking for

• Enterprise software support and customer-facing technical communication
• Windows Server and virtual machine troubleshooting
• SQL Server querying and basic database administration
• Problem diagnosis and structured troubleshooting methodology
• Application log analysis and system configuration review
• Software installation and upgrade procedures
• Production issue management and high-pressure situation handling
• Technical documentation and knowledge base contribution

Benefits

• Hybrid work arrangement (3 days in office, 2 days remote in Atlanta)
• Manageable ticket load of 3-4 active cases per engineer
• Minimal after-hours on-call obligations with third-party support
• Great Place to Work Certified company
• Small, collaborative team environment
• Opportunity to work on both established platform and new SaaS product launch