Solutions Engineer

About this role

Join Blacksmith as a Solutions Engineer to bridge sales and technical delivery for a fast-growing CI infrastructure platform. You'll lead technical discovery, design proof-of-concepts, and guide enterprise customers through CI modernization while influencing product direction based on customer feedback.

What you'll do

• Lead technical discovery, demos, and POCs with engineering and DevOps teams to validate CI performance improvements and ROI
• Act as trusted technical advisor to architects and CTO-level stakeholders, translating business pain into Blacksmith solutions
• Debug CI performance bottlenecks, runner issues, and pipeline misconfigurations in real-time customer environments
• Capture customer feedback and advocate for product features that accelerate adoption
• Support account expansion by identifying technical opportunities and ensuring smooth handoffs to post-sales teams
• Educate customers on CI best practices, GitHub Actions optimization, and cost reduction strategies

What they're looking for

• CI/CD tooling expertise (GitHub Actions preferred)
• Cloud infrastructure knowledge (AWS, GCP, or Azure)
• DevOps and containerization experience
• Log reading and technical troubleshooting abilities
• Customer-facing communication and presentation skills
• Solutions engineering or pre-sales background
• Ability to understand code and diagnose technical issues
• Problem-solving in ambiguous, startup environments