Service Desk Engineer

About this role

Business Wire, a Berkshire Hathaway company, seeks a Service Desk Engineer to provide technical support to employees by diagnosing and resolving hardware, software, networking, and application issues in a hybrid San Francisco role.

What you'll do

• Troubleshoot and resolve hardware, operating system, and application problems
• Diagnose networking and peripheral issues
• Manage incident escalations and coordinate with technical teams
• Provide consultative technical support to end users
• Document and track technical issues and resolutions

What they're looking for

• Hardware troubleshooting
• Operating system support
• Application support
• Networking knowledge
• Incident management
• Customer service
• Technical communication
• Problem diagnosis