IT Help Desk Engineer

About this role

C3 AI is seeking a skilled IT Help Desk Engineer in Redwood City, California, to provide support across various technical issues while ensuring efficient operations. The role requires effective communication, strong problem-solving abilities, and working with a modern tech stack to assist both new hires and executives.

What you'll do

• Manage Help Desk tickets from initiation to resolution.
• Respond to technical issues through phone, email, and chat.
• Provide high-level assistance, including support for C-level staff.
• Streamline new-hire processes with equipment setup and account creation.
• Document interactions and solutions to build a knowledge base.
• Run diagnostics to solve reported issues.

What they're looking for

• Bachelor's degree required; Master's preferred.
• 2+ years in help desk or IT support.
• Experience with Office 365, Atlassian, and Meraki.
• Strong diagnostic and troubleshooting skills.
• Proficient with macOS, Windows, and iOS.
• Excellent communication skills.
• Detail-oriented and organized.
• Ability to handle complex technical issues.

Benefits

• Competitive compensation package.
• Generous equity plan.
• Excellent benefits.
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