ClarisHealth
IT Engineer I
- Confirmed live in the last 24 hours
- No salary listed
- Entry level
- Remote First (Franklin, TN)
- Added 1 month ago
About this role
ClarisHealth is seeking a detail-oriented IT Engineer I to provide technical support to end users, resolving software, hardware, and networking issues. This remote-first role requires excellent customer service skills and the ability to troubleshoot effectively while prioritizing tasks within a ticketing system. Ideal candidates will be technically curious and possess a strong foundation in Windows environments, Active Directory, and cloud technologies like AWS.
What you'll do
- Resolve support tickets related to software, hardware, and network issues.
- Troubleshoot technical problems like password resets and software installations.
- Log incidents and resolutions accurately in the ticketing system.
- Assist with workstation setup and user account creation during onboarding.
- Prioritize and manage tickets to meet service level agreements (SLAs).
- Escalate complex issues to senior engineers as needed.
What they're looking for
- Windows 10/11
- Active Directory
- Azure AD
- M365
- AWS (EC2, ECS, VPC)
- Networking (Cisco, Meraki)
- Troubleshooting
- Ticketing Systems (Atlassian/Jira, ServiceNow)
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Matching and Immediate Vesting
- Company-Paid Short-Term Disability
- Professional Development Stipend
- Paid Holidays and Floating Holidays
- Generous Vacation & Wellness Time
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ClarisHealth
Likely interview questions
- Describe your experience troubleshooting network connectivity issues.
- Walk me through your process for resolving a complex software problem.