Forward Deployed Engineer (Founding Customer Engineer)

About this role

Join a seed-stage AI SaaS startup as the founding customer engineer, owning relationships with early customers while building scalable playbooks for conversational demo agents. You'll bridge customer success, technical implementation, and product development, directly shaping the company's growth from initial traction to scale.

What you'll do

• Manage end-to-end customer relationships from onboarding through expansion, optimizing demo performance and adoption
• Train and configure AI agents on sales positioning, buyer personas, pricing, and workflows
• Analyze customer conversation logs and feedback to identify patterns and surface product insights
• Translate customer needs into actionable product requirements in close collaboration with the CTO
• Build automation workflows using scripting, APIs, and low-code tools to scale customer operations
• Create and document the customer engineering playbook from the ground up

What they're looking for

• SaaS customer success or solutions engineering
• Written and verbal communication
• Product demonstration and customer onboarding
• Automation and workflow building (scripting, APIs, low-code/no-code)
• Customer feedback analysis and pattern recognition
• AI agent configuration and coaching
• Cross-functional collaboration
• Sales and go-to-market strategy

Benefits

• Base salary: $140,000–$185,000 USD annually
• Early-stage equity ownership opportunity
• Founding team role with direct CTO collaboration
• On-site in San Francisco