Forward Deployed Engineer (Founding Customer Engineer)

About this role

Join an early-stage B2B SaaS company as a Founding Customer Engineer, where you will manage customer relationships and contribute to the development of self-improving AI agents for product demos. This role involves direct collaboration with the founding team, focusing on customer success and the automation of processes to enhance efficiency.

What you'll do

• Teach AI agents to sell effectively
• Manage customer relationships from onboarding to success
• Analyze customer feedback and conversation data
• Collaborate with the CTO on product features
• Build automation workflows using scripting and APIs

What they're looking for

• Customer-facing technical experience
• Strong communication skills
• Automation workflow development
• Customer feedback analysis
• Collaboration with engineering teams
• Experience in coaching AI agents
• Process improvement mindset

Benefits

• Salary: $140,000 – $185,000 annually
• Equity opportunities in a seed-stage company
• Direct collaboration with founders
• Opportunities for career growth