Site Reliability Engineer (USA Only - 100% Remote)

About this role

Close seeks a Site Reliability Engineer to manage mission-critical infrastructure supporting a CRM platform serving 11,000+ customers. You'll automate database lifecycle management, eliminate static credentials, minimize downtime, and own the telemetry and CI/CD systems that power the entire company.

What you'll do

• Automate full lifecycle management of multi-terabyte MongoDB, PostgreSQL, and Elasticsearch databases
• Migrate from static credentials to short-lived, identity-based authentication across services
• Maintain near-zero scheduled downtime through resilient architecture and disaster recovery
• Enhance multi-region failover capabilities and automation
• Manage telemetry infrastructure processing 130TB monthly and CI/CD pipelines deploying production changes in 10 minutes
• Serve as escalation point and expert for mission-critical production systems

What they're looking for

• Kubernetes and AWS (EKS, RDS, ElastiCache, MSK)
• Database administration (MongoDB, PostgreSQL, Elasticsearch, ClickHouse)
• Infrastructure-as-code (Terraform, Ansible)
• CI/CD platforms (GitHub Actions, ArgoCD)
• Observability tools (Grafana, Loki, Tempo, Prometheus/Mimir)
• Networking fundamentals (DNS, HTTP, TCP)
• AI tools for development workflows
• Docker and container orchestration

Benefits

• 100% remote position, USA-based
• Bootstrapped, profitable company with customer-focused culture
• Funding for AI development tools (Claude, Codex, etc.)
• Access to systems with 4+ years of zero scheduled downtime
• Work on open-source infrastructure projects