IT Support Engineer

About this role

Code Metal seeks an IT Support Engineer in Boston to manage day-to-day IT operations, employee onboarding, and endpoint provisioning. You'll support a growing organization by maintaining device infrastructure, managing user access, and collaborating on IT process improvements while working toward a Top Secret security clearance.

What you'll do

• Handle employee onboarding and offboarding including device setup, account provisioning, and access configuration
• Provision, configure, and maintain laptops, desktops, peripherals, and business software
• Manage identity and access tasks including user permissions, MFA setup, and account troubleshooting
• Provide day-to-day IT support for hardware, software, networking, and configuration issues
• Maintain device inventory, asset records, and endpoint compliance documentation
• Support IT initiatives, rollouts, and process improvements with the IT Operations Manager

What they're looking for

• IT support and help desk experience (3+ years)
• Device provisioning and user account administration
• Scripting in PowerShell, Bash, or Python
• Endpoint management and identity provider systems
• Troubleshooting across operating systems and hardware
• MDM, SSO, and MFA tool administration
• macOS, Windows, and Linux support
• Security-conscious IT practices and asset management

Benefits

• 100% premium health coverage including medical, dental, and vision
• 401k with 5% company matching
• Uncapped PTO plus sick and public holidays
• Flexible hybrid or remote work arrangement
• Relocation assistance for qualifying employees
• Competitive salary at upper end of range