IT Support Engineer

About this role

Cohere, a security-focused enterprise AI company, seeks an IT Support Engineer to serve as the primary technical support contact for the New York office. You'll provide first-response global IT assistance, manage hardware/software troubleshooting, oversee networking and AV systems, and support employee onboarding while maintaining documentation and compliance standards.

What you'll do

• Provide first-response IT support for global requests during assigned shift
• Troubleshoot and resolve hardware, software, and connectivity issues for Mac devices and cloud tools
• Manage in-office networking infrastructure, AV systems, and Wi-Fi optimization
• Oversee laptop procurement and regional shipment tracking for USA
• Support employee onboarding/offboarding and device fleet management
• Document IT procedures, SOPs, and maintain compliance with SOC2/ISO27001 standards

What they're looking for

• Mac administration and support
• Google Workspace and Slack administration
• MDM platforms (Kandji, Iru, or JAMF)
• Okta and Okta Workflows expertise
• Python scripting and Google Apps Manager (GAM)
• Networking fundamentals (Wi-Fi, routers, switches, RADIUS)
• Video conferencing support (Google Meet)
• API orchestration and cloud platforms (AWS, GCP, Azure)

Benefits

• Weekly lunch stipend of $75
• Comprehensive health, dental, and mental health coverage
• 401K matching and pension scheme
• 100% parental leave top-up for up to 6 months
• 6 weeks paid vacation (30 working days)
• Annual enrichment budget for arts, fitness, wellness, education, and office improvements