Customer Support Engineer

About this role

Contentsquare, a global experience intelligence platform leader, is hiring a Customer Support Engineer in Boston to help customers maximize value from their analytics solutions. You'll be a key part of the team ensuring customer success and driving satisfaction with the platform.

What you'll do

• Provide technical support and troubleshooting for customer issues
• Help customers understand and optimize use of the platform
• Document and escalate complex technical problems
• Collaborate with product and engineering teams on customer feedback
• Maintain clear communication with customers throughout resolution process
• Contribute to knowledge base and support documentation

What they're looking for

• Customer support or technical support experience
• Problem-solving and troubleshooting abilities
• Clear written and verbal communication
• Ability to learn technical products quickly
• Attention to detail
• Time management and prioritization
• Empathy and patience with customers
• Basic technical knowledge or willingness to develop it