Skip to main content

Corridor

Technical Support Engineer

San Francisco (Remote)$120k–$150kfulltimemidAdded today

About this role

Corridor seeks a Technical Support Engineer to serve as the technical frontline for customers building with autonomous software development tools. You'll troubleshoot GitHub integrations, CI/CD workflows, and security issues while partnering with Engineering to drive product improvements and customer success.

What you'll do

  • Respond to and resolve customer support tickets through Pylon, email, and Slack with ownership end-to-end
  • Investigate technical issues by analyzing logs, code, and configurations across GitHub repos and CI/CD pipelines
  • Guide customers through onboarding, implementation, and troubleshooting to accelerate time-to-value
  • Identify recurring issues and advocate for product fixes and improvements based on support trends
  • Create and maintain documentation, FAQs, and internal tooling to scale support operations
  • Collaborate with Engineering, Product, Customer Success, and Sales to ensure seamless customer experience

What they're looking for

  • Technical troubleshooting and root cause analysis
  • GitHub and version control systems
  • CI/CD pipeline knowledge and debugging
  • Basic scripting or coding ability
  • Support ticketing platforms (Pylon, Zendesk, or similar)
  • Written and verbal communication
  • Log analysis and code exploration
  • Customer-first problem-solving mindset
Apply with Autofill

Opens the application — the Jobs AI extension fills it for you. Set up autofill

Opens the official application on the employer’s site. No login required.

Corridor

Corridor builds an AI coding security platform that detects vulnerabilities in AI-generated code and helps developers safely leverage AI coding assistants. The company is hiring founding sales engineers, AI engineers, and security engineers to develop its product, drive enterprise sales, and strengthen security practices.

View all jobs at Corridor

Likely interview questions

  • Walk us through how you'd approach troubleshooting a customer issue with their GitHub integration that's failing in their CI/CD pipeline.
  • Tell us about a time you identified a recurring support issue and advocated for a product fix. What was the outcome?
Unlock all 7 questions free — and practice them live →