Customer Deployment Engineer

About this role

Credal seeks a Customer Deployment Engineer to serve as the trusted technical advocate for enterprise AI customers in high-stakes industries. You'll accelerate customer onboarding, build proof-of-concepts, and shape product decisions through deep partnerships while maintaining the highest standards of security and governance.

What you'll do

• Serve as primary technical contact for customers, managing deployments and ensuring successful time-to-value
• Build proof-of-concepts to unblock deals and demonstrate use case viability
• Partner with end users to gather requirements and inform product roadmap decisions
• Develop comprehensive onboarding documentation and improve deployment processes
• Troubleshoot technical issues by reading logs and reproducing problems
• Advocate for customer needs internally and translate requirements across technical and non-technical stakeholders

What they're looking for

• Customer success and relationship management
• Technical troubleshooting and problem-solving
• Clear communication across technical and executive audiences
• Enterprise security and compliance knowledge
• Experience with LLM tooling, agents, or MCP
• High ownership and ability to operate independently
• Fast-paced environment adaptability
• Solutions engineering or field deployment experience

Benefits

• Free team lunch and dinner
• Comprehensive health coverage including mental health and HSA options
• Unlimited PTO with guaranteed two weeks off in December
• Up to 12 weeks parental leave
• Housing subsidy for Brooklyn residents
• Industry-leading vision, dental, life, and disability coverage
• Regular team activities and offsite events