Strategic Solutions Engineer, East

About this role

Join Cresta as a Strategic Solutions Engineer to help enterprise customers transform their customer experience through AI. You'll partner with sales teams to architect and validate AI-powered solutions for contact centers, combining deep technical expertise with consultative business acumen across the entire sales cycle.

What you'll do

• Conduct technical discovery sessions to understand customer contact center infrastructure, telephony, and CRM systems
• Design tailored Cresta configurations that translate customer requirements into scalable, business-aligned solutions
• Lead and deliver proof-of-value engagements including integrations and virtual agent implementations
• Create compelling product demonstrations showcasing AI-driven virtual agents, real-time coaching, and analytics capabilities
• Build ROI models and business cases quantifying customer impact through efficiency gains and cost reduction
• Serve as technical liaison between Sales, Product, and Engineering teams to provide market and capability insights

What they're looking for

• Contact center solutions and telephony architecture (SIP, SBCs, ACDs, IVRs)
• Large language models (LLMs) and small language models (SLMs)
• CCaaS platforms such as Genesys, NICE, Five9, or Amazon Connect
• Salesforce and enterprise CRM systems
• Solutions engineering and pre-sales methodology
• Business case development and ROI analysis
• Technical communication to both business and technical audiences
• Conversational AI and agent augmentation technologies