Customer Success Engineer, Chicago

About this role

Cribl seeks a Customer Success Engineer to be the primary post-sales advocate for enterprise customers using its AI telemetry platform. You'll drive adoption, realize customer value, and act as a trusted technical advisor while collaborating cross-functionally across the organization.

What you'll do

• Serve as strategic and technical advisor throughout the customer lifecycle from onboarding to expansion
• Drive adoption and identify expansion opportunities while managing customer relationships with stakeholders
• Monitor customer health, troubleshoot issues, and recommend use cases and training initiatives
• Collaborate cross-functionally with sales, marketing, product, and engineering teams as the customer voice
• Track customer metrics and health indicators using Cribl's Customer Success Platform
• Mentor and coach team members as part of the Customer Experience organization

What they're looking for

• Customer success and post-sales advocacy (5+ years)
• Enterprise relationship management and stakeholder engagement
• Technical expertise in observability, logs, metrics, and IT operations
• Data pipeline management across the full data lifecycle
• Problem-solving and quick learning ability
• Communication and expectation management
• Data engineering/analytics platform experience (Splunk, Elastic, Datadog, Snowflake)

Benefits

• Remote-first company culture with flexibility across time zones
• Work with Fortune 100 enterprises on cutting-edge AI infrastructure
• Fast-growing private company with significant market opportunity
• Collaborative, people-focused environment emphasizing professional growth