IT Operations Engineer

About this role

A fast-growing coding automation company seeks an IT Operations Engineer to serve as the primary IT support contact and operational leader for a flat, talent-dense organization. You'll manage the full employee technology lifecycle—from day-one onboarding through device management—while administering identity systems, office infrastructure, and support processes that scale with the company.

What you'll do

• Provide real-time end-user support via Slack and ticketing system, resolving hardware, software, and account issues
• Own new hire onboarding experience, delivering laptops and ensuring first-day system access
• Manage macOS device troubleshooting, hardware replacements, and office AV systems including Zoom rooms and Logitech equipment
• Administer identity and access systems including Okta, Google Workspace, and Slack; create groups and automation rules
• Handle complete laptop lifecycle: receiving, inventory management, issuing, replacements, and device wiping
• Identify process improvements and opportunities for automation across IT workflows

What they're looking for

• macOS device support and troubleshooting
• Okta administration and group management
• Google Workspace administration
• Slack workspace management and troubleshooting
• MDM tooling (Kandji preferred)
• Identity and access fundamentals (SSO, MFA, directory services)
• Hardware inventory and lifecycle management
• Help desk ticketing and end-user support