Federal Support Engineer 3

About this role

Datadog seeks an experienced Federal Support Engineer to deliver expert technical support for mission-critical public sector workloads deployed across complex cloud environments. You'll troubleshoot sophisticated issues, mentor junior engineers, and serve as a trusted advisor to highly regulated government customers while working hybrid from Denver.

What you'll do

• Resolve complex technical issues across Datadog's 1000+ integrations in highly constrained public sector environments
• Engage customers through multiple channels (tickets, chat, calls, screensharing) and handle escalation cases
• Investigate and diagnose root causes across APIs, networking, cloud infrastructure, and operating systems
• Mentor junior team members and serve as their escalation partner
• Partner with Product, Engineering, Sales, and Customer Success teams to validate bugs and drive adoption
• Participate in on-call rotating schedule with weekend availability

What they're looking for

• Technical support in SaaS and public sector regulated environments (5+ years)
• APIs and RESTful interfaces
• Cloud technologies (AWS, Azure, GCP) and hybrid/multi-cloud troubleshooting
• Networking, distributed systems, and microservices architecture
• Root cause analysis across infrastructure and application layers
• Written and verbal communication for technical and non-technical audiences
• Mentoring and team leadership
• Self-motivated learning and attention to detail

Benefits

• Best-in-breed onboarding and professional development
• Stock equity (RSUs) and employee stock purchase plan (ESPP)
• Comprehensive healthcare, dental, parental planning, and mental health benefits
• 401(k) plan with match and paid time off
• Mentor and buddy programs for networking
• Inclusive company culture and community programs