Technical Support Engineer 2, Premier - Denver

About this role

Datadog seeks a Technical Support Engineer 2 to provide expert-level technical assistance to premier customers, handling multi-channel support inquiries while building strong client relationships and contributing to product knowledge. The role combines hands-on troubleshooting across Datadog's 600+ integrations with proactive customer engagement through demos, health checks, and strategic discussions.

What you'll do

• Handle technical support requests via phone, chat, and tickets for premier customer base
• Troubleshoot issues and work with Datadog's extensive integration ecosystem
• Develop and maintain technical documentation and knowledge base articles
• Conduct routine health check meetings and cadence calls with key customers
• Identify product improvement opportunities based on customer interactions
• Participate in demonstrations, presentations, and conferences

What they're looking for

• Multi-channel technical support in SaaS environments
• Programming experience and Linux fundamentals
• Infrastructure and monitoring platform knowledge
• Customer-centric problem-solving
• Issue reproduction and debugging
• Technical documentation writing
• Client relationship management
• Self-motivated learning and attention to detail

Benefits

• Competitive salary ($81,000–$119,000 USD) with equity and stock purchase plans
• Comprehensive healthcare, dental, and mental health coverage
• Mentorship and buddy programs for professional development
• Paid time off and fitness reimbursements
• Hybrid work arrangement (3–5 days in Denver office)
• Career pathing and continuous product training