Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

About this role

Datadog seeks a Japanese-speaking Technical Support Engineer 2 to provide premier-level technical support to enterprise customers. You'll handle multi-channel inquiries, troubleshoot complex issues across 600+ integrations, and build strategic relationships with key accounts while working hybrid from the NYC office.

What you'll do

• Respond to client technical requests via phone, chat, and tickets while educating customers on Datadog platform usage
• Develop and maintain relationships with Premier Customers through health checks and strategic cadence calls
• Reproduce and troubleshoot issues across Datadog's 600+ integrations and infrastructure technologies
• Create documentation and knowledge base articles for internal and customer use
• Participate in demos, presentations, and conferences with Premier Customer accounts
• Drive product feedback to internal teams based on customer interactions and identified needs

What they're looking for

• Multi-channel SaaS technical support (2+ years)
• Programming experience and Linux fundamentals
• Infrastructure and monitoring solutions knowledge
• Problem diagnosis and troubleshooting across integrations
• Client relationship management and communication
• Fluent Japanese (written and spoken)
• Detail-oriented and self-motivated learner
• Rotating schedule and weekend availability flexibility

Benefits

• Comprehensive onboarding program
• Healthcare, dental, parental planning, and mental health benefits
• Stock equity (RSUs) and employee stock purchase plan (ESPP)
• 401(k) plan with matching and paid time off
• Professional development, product training, and career pathing
• Mentor and buddy program with community guilds and inclusion initiatives