IT Support Engineer

About this role

Datatonic, a Google Cloud AI partner, seeks an experienced IT Support Engineer to manage technical support for a macOS-based team across Zagreb, UK, and Europe. You'll handle user support, device lifecycle management, and infrastructure for a Google Workspace-integrated environment while reporting to the Head of IT and Security.

What you'll do

• Triage and resolve hardware, software, and networking issues for in-office and remote users while meeting SLAs
• Manage end-to-end user onboarding and offboarding including device provisioning and access management
• Administer device inventory, hardware lifecycle, warranty claims, and vendor coordination
• Maintain and troubleshoot AV equipment and meeting room setups
• Create documentation and training materials to reduce repeat support tickets
• Automate repetitive tasks using Python and Bash scripting

What they're looking for

• macOS administration and troubleshooting
• Jamf MDM (Mobile Device Management)
• Google Workspace and SaaS platform management
• Hardware and asset management
• Python and Bash scripting
• Ticketing systems and SLA management
• Okta, Slack, 1Password, and Salesforce experience
• AI tool proficiency

Benefits

• 27 days of vacation
• Hybrid work model (2-3 days in office)
• Supplementary health insurance
• 50% covered MultiSport membership
• Access to MLE Accelerator Program and conference budgets
• Continuous learning platforms