Customer Engineer, Agent Builder

About this role

Decagon seeks a Customer Engineer to lead end-to-end delivery of enterprise AI agent implementations. You'll configure agents, validate integrations, and partner with customers and internal teams to launch production-grade conversational AI solutions that drive measurable business impact.

What you'll do

• Own complete AI agent builds from scoping through launch and ongoing iteration for strategic customers
• Configure agent behavior, prompts, and guardrails to ensure quality, reliability, and compliance
• Set up and validate customer integrations with systems like ticketing platforms
• Interface with senior customer stakeholders to define requirements and success metrics
• Document implementation artifacts and create feedback loops between customers and engineering
• Collaborate with product, engineering, and go-to-market teams on platform improvements

What they're looking for

• Technical customer-facing delivery (solutions engineering or implementation engineering)
• Code writing and API integration experience
• Production solution delivery with testing and validation
• Clear communication with technical stakeholders
• LLM/AI agent experience (prompting, evaluation, guardrails preferred)
• Fast-paced problem-solving in ambiguous environments
• Integration and workflow design
• Structured project execution and documentation