Decagon
Strategic Solutions Engineer, West
About this role
Decagon seeks a Strategic Solutions Engineer to serve as a technical bridge between enterprise customers and their conversational AI platform. You'll design custom AI solutions, partner with sales teams on high-value deals, and communicate complex technology to diverse stakeholders across the customer organization.
What you'll do
- Partner with Account Executives to identify and qualify AI solutions that deliver measurable ROI
- Architect and design generative AI experiences tailored to customer needs using Decagon's platform
- Build custom demonstrations showcasing platform capabilities for specific customer use cases
- Translate technical concepts into clear language for C-suite, business, and engineering audiences
- Advise enterprise prospects on integrating AI into complex existing systems and workflows
- Drive value-based solutioning aligned with customer business outcomes
What they're looking for
- Sales engineering and pre-sales experience
- Generative AI platform knowledge
- Enterprise solution architecture
- Technical communication across diverse audiences
- Go-to-market systems understanding
- Customer engagement and relationship building
- AI systems design
- Complex problem-solving
Benefits
- Flexible vacation policy
- Medical, dental, and vision coverage for employees and families
- Life insurance and disability benefits
- Retirement plan (401K/pension)
- Parental leave
- Fertility and family building benefits through Carrot
- Daily office lunches and snacks
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Decagon
Decagon builds enterprise-grade conversational AI platforms that enable organizations to deploy AI agents for business impact. The company is hiring Strategic Solutions Engineers, Customer Engineers, Platform Engineers, and systems-focused engineers to deliver AI implementations, build internal infrastructure, and establish security practices across their growing platform.
View all jobs at DecagonLikely interview questions
- Walk us through a complex enterprise deal where you had to architect a technical solution that aligned with customer business outcomes—how did you approach the discovery and what was the ROI impact?
- Describe your experience building and delivering custom demonstrations or proof-of-concepts. How did you tailor them to different stakeholder personas, especially C-level executives?