Customer Success Engineer (Americas)

About this role

Deepgram seeks a Customer Success Engineer to drive enterprise customer adoption and expansion by combining technical expertise, strategic account management, and AI-native workflows. You'll own the full customer lifecycle—from onboarding through expansion—serving as a trusted advisor to developers and C-suite executives alike, while identifying technical problems and business opportunities that inform product development.

What you'll do

• Own portfolio of enterprise accounts end-to-end, managing relationships from individual developers to CTOs and overseeing onboarding, adoption, and expansion
• Deliver technical consulting through demos, architecture guidance, integration troubleshooting, and best-practice recommendations
• Conduct continuous discovery to surface customer problems, translate them into product requirements, and drive strategic recommendations
• Identify and scope expansion opportunities (cross-sell, upsell) and lead executive business reviews and joint planning
• Monitor adoption metrics, usage patterns, and account health to drive retention and growth outcomes
• Build AI-powered tools and workflows to eliminate recurring work and scale customer success processes

What they're looking for

• Technical consulting and API fluency
• Enterprise account management and relationship building
• AI-native problem solving and workflow automation
• Demo delivery and architecture discussion facilitation
• Customer discovery and translating needs into product requirements
• Commercial acumen and expansion identification
• Adaptability in ambiguous, fast-moving environments
• Cross-functional influence and internal communication

Benefits

• Remote work within the USA
• AI-first operating culture with emphasis on innovation
• Exposure to cutting-edge Voice AI technology
• Strategic influence over product roadmap and GTM strategy
• Diverse customer base including Fortune 500 and emerging AI companies