Sales Engineer III

About this role

Dialpad seeks a Sales Engineer III in Austin to deliver product demonstrations and proof-of-concept implementations for their AI-powered communications platform. You'll partner closely with Account Executives to translate complex technical features into compelling solutions for enterprise customers while providing pre-sales technical support and training.

What you'll do

• Own and deliver product demonstrations and high-touch proof-of-concept engagements
• Gather success criteria, configure systems, and provide admin and user training
• Partner with Account Executives to identify customer requirements and present tailored solutions
• Troubleshoot technical issues and test network environments using Sales Engineering tools
• Build technical relationships with prospects and translate product knowledge for non-technical audiences
• Complete Sales Engineering Demo Certification and collaborate across Sales, Product, and Customer Success teams

What they're looking for

• Product demonstration and presentation skills
• Technical troubleshooting and problem-solving
• System configuration and network testing
• Sales process and customer requirement analysis
• Training and knowledge transfer
• Communications and relationship building
• Understanding of VoIP/unified communications platforms
• Ability to explain technical concepts to non-technical audiences