Application Support Engineer

About this role

Support applications and systems for end-users in a technical support capacity. Troubleshoot issues, provide training, and maintain documentation to ensure smooth operations across the organization.

What you'll do

• Respond to and resolve user technical issues and support tickets
• Troubleshoot application errors and system problems
• Provide user training and guidance on software features
• Create and maintain technical documentation
• Collaborate with development teams on bug fixes and improvements
• Monitor system performance and report on issues

What they're looking for

• Technical troubleshooting
• Customer support
• Application knowledge
• Problem-solving
• Documentation skills
• Communication
• System administration basics
• IT helpdesk experience