Automation Engineer (RPA/RMM)

About this role

Lead the design and implementation of automation solutions using RPA and RMM technologies to streamline IT operations and reduce manual workloads. Partner with service desk and operations teams to identify process improvements and deliver scalable automation frameworks that drive operational efficiency.

What you'll do

• Design and develop RPA and RMM automation solutions for IT operations
• Identify process improvement opportunities and operational bottlenecks
• Implement scalable automation frameworks to enhance service delivery
• Collaborate with service desk, operations, and leadership on automation initiatives
• Optimize existing workflows and monitor automation performance
• Drive continuous improvement projects with measurable business outcomes

What they're looking for

• RPA (Robotic Process Automation)
• RMM (Remote Monitoring and Management)
• Workflow automation and process optimization
• IT operations knowledge
• Problem-solving and solutions design
• Stakeholder collaboration
• Cloud technologies
• Business analysis