Founding Solutions Engineer, Post-Sales

About this role

Dust seeks a founding Solutions Engineer to build their post-sales technical partnership function from scratch. You'll be the trusted technical advisor for enterprise customers, driving adoption and expansion while shaping processes and best practices for a scaling organization.

What you'll do

• Establish post-sales Solutions Engineering processes and best practices as a founding team member
• Serve as technical advisor to enterprise customers, leading implementation projects and custom AI workflows
• Drive customer adoption and expansion by uncovering pain points and architecting scalable agent solutions
• Conduct training workshops and enablement programs to help customers operationalize the platform
• Translate customer feedback and usage patterns into product insights for the engineering team
• Bridge customer needs with product evolution by advocating for improvements and identifying reusable frameworks

What they're looking for

• Solutions engineering and technical implementation
• AI/ML concepts and prompt engineering
• Customer relationship management and stakeholder communication
• Technical integration and architecture design
• Training and enablement program development
• Product feedback synthesis and cross-functional collaboration
• Ability to communicate complex concepts to diverse audiences
• Workflow automation and process optimization