Trade Desk Support Engineer

About this role

A Chicago-based financial services firm seeks an IT support engineer to manage L1-L3 technical support for critical trading systems. The role focuses on monitoring production environments, resolving incidents, and automating infrastructure improvements in a fast-paced trading operation.

What you'll do

• Monitor and alert on critical trading system environments
• Identify and resolve production issues proactively
• Develop automation tools and improve system efficiency through scripting
• Troubleshoot and resolve complex systems issues
• Execute production deployments for infrastructure components
• Provide on-call pager support on rotating schedule

What they're looking for

• UNIX/Linux administration and commands
• Python and Bash scripting
• SQL and database management (MySQL, InfluxDB)
• Production support and incident management
• System monitoring and troubleshooting
• Strong communication and interpersonal abilities
• Jira ticket management (preferred)
• Grafana/InfluxDB/Icinga experience (preferred)

Benefits

• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and dependent care options
• Employer-paid group life and AD&D insurance
• Flexible vacation policy
• Retirement plan with employer match