Operations Facilities Coordinator

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today’s business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.

This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!

OVERVIEW

Department: Facility Operations  

FLSA Status: Exempt 

Job Location: Austin, TX

Reports to: Director of Facility Operations

Element Critical is looking for an energetic, detail-oriented individual embodying accountability, integrity, grit, and problem-solving. to join our Facility Operations team.

Based out of the Austin office, with potential to transition to a hybrid schedule in the future and some travel to other sites required.

The Operations Facilities Coordinator ensures maximum uptime, safety, and operational efficiency within our mission-critical facilities. This position acts as the central administrative hub for data center operations. You will manage our Computerized Maintenance Management System (CMMS), oversee critical Method of Procedure (MOP) and Standard Operating Procedure (SOP) documentation, and coordinate critical infrastructure compliance and audits while helping establish compliance and reporting standards.

RESPONSIBILITIES

Responsibilities will include, but not be limited to, the following: 

CMMS Administration & Management

• System Expert: Serve as the primary administrator, subject matter expert, and super-user for the site CMMS.

• Work Order Management: Track, assign, and audit preventative maintenance (PM) and corrective maintenance (CM) workflows for critical infrastructure (UPS, generators, chillers, HVAC, fire suppression).

• Data Integrity & Reporting: Maintain accurate asset tracking, equipment history, and spare parts inventory. Generate operational metrics and monthly maintenance reports for leadership.

• Vendor Lifecycle: Input and track vendor service sheets to ensure alignment with service level agreements (SLAs).

• Develop and execute audit programs to verify CMMS and procedural compliance across all facilities. 

MOP & SOP Documentation Control

• Document Administration: Own the operational library. Ensure all Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) are organized and version controlled.

• Quality Assurance: Review and route vendor MOPs through internal engineering and operations channels for safety approval before any work begins on critical systems.

• Continuous Improvement: Update existing documentation to reflect recent equipment additions, facility modifications, or lessons learned from operational incidents.

Policy & Procedure Development 

• Collaborate with facility managers and engineering teams to validate procedures reflect real-world practices and design intent. 

• Develop, implement, and maintain new policies and procedures as identified by leadership. 

• Ensure documentation is regularly reviewed, approved, and accessible. 

Audit & Compliance Support

• Audit Readiness: Actively participate in internal and external data center audits (e.g., SOC 2, ISO 27001, ISO 9001, LEED, or corporate safety/security evaluations).

• Evidence Gathering: Compile CMMS maintenance records, historical incident reports, and signed MOP/SOP histories requested by auditors.

• Corrective Actions: Track compliance gaps or audit findings and coordinate the remediation process to maintain site certification.

General Operations Coordination & Program Governance

• Collaborate with facility managers and engineering teams to validate procedures reflect real-world practices and design intent. 

• Establish and track reporting standards, including incident tracking, safety reports, PM performance, and site-level performance metrics. 

• Incident Tracking: Log facility incidents and participate in root-cause analysis (RCA) meetings to ensure follow-up actions are tracked in the CMMS.

• Partner with safety, operations, and compliance teams to ensure adherence to regulatory and internal standards (NFPA, OSHA, etc.).

• Meeting Facilitation: Coordinate scheduling for weekly team meetings.

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following: 

• Bachelor’s degree in engineering, Facility Management, or a related field (or equivalent experience). 

• 2–3 years of experience in critical environment or data center facilities operations, including hands-on experience with CMMS tools, system administration, configuration, and program coordination or ownership.

• Proven experience creating and implementing MOPs, SOPs, and safety policies. 

• Strong analytical and reporting skills; experience building dashboards and data visualizations from CMMS data. 

• Ability to influence and collaborate across multi-site teams and departments. 

• Familiarity with regulatory codes and standards (NFPA, OSHA, EPA, etc.

PREFERRED QUALIFICATIONS

• Experience with data center audits (e.g., Uptime, ISO, SOC, etc.). 

Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player. We offer the following benefits, in addition to a focus on growing our culture and engagement.

• PPO and HDHP Healthcare Plans
• FSA and HSA with above market Employer HSA Match
• Dental and Vision Insurance
• Employer Paid Disability and Life Insurance
• Additional Group Insurances
• Paid Vacation, Sick, and Personal Leave
• 10 Company Paid Holidays
• Paid Parental Leave
• 401k with up to 4% Employer Match
• Personal Development and Learning Opportunities
• Employee Referral Program