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Elise AI

Associate Solutions Engineer | Housing

New York City$100k–$135kfulltimeentryAdded today

About this role

EliseAI seeks an Associate Solutions Engineer to provide technical support and troubleshooting for AI-powered housing solutions. You'll investigate issues, advise clients on system configuration, and collaborate with internal teams to resolve complex problems while maintaining excellent customer relationships.

What you'll do

  • Investigate root causes of customer issues using SQL queries, logs, and data analysis tools
  • Document bugs with clear reproduction steps, business impact, and relevant supporting details
  • Communicate technical solutions to clients and confirm resolution
  • Advise clients on best practices for configuring and using the AI Assistant
  • Understand client onboarding, system integrations with email/calendar/CRM/property management platforms, and business operations
  • Prioritize support tickets based on business impact and provide responsive, empathetic customer service

What they're looking for

  • SQL query writing and data analysis
  • Technical troubleshooting and root cause analysis
  • Customer support software (e.g., Zendesk) and CRMs (e.g., Salesforce)
  • Written and verbal communication
  • Data-driven decision-making
  • Low code/no code tools (e.g., Retool)
  • Google Sheets or Excel
  • Monitoring and logging tools (e.g., DataDog)
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Elise AI

Elise AI builds AI-powered platforms that streamline operations in the housing and healthcare industries. The company is hiring for full-stack engineers, front-end design engineers, solutions engineers, and platform operations engineers to scale its technology and drive enterprise client implementations.

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Likely interview questions

  • Walk us through how you'd investigate a customer issue where an integration with their property management system stopped working—what data sources would you check first?
  • Tell us about a time you identified and communicated a bug to a technical team. How did you structure your findings to make it easy for engineers to reproduce and fix?
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